Shipping and Returns
SHIPPING AND RETURNS
FREE Shipping for $25+.
Unlike many other web sites that have special rules and lots of fine print, BrickandMirrorBeauty.com offers free shipping on all domestic orders placed on our website, with a minimum of $25!! All orders under $25.00 will have a tiered shipping and handling pricing.
Flat rate shipping cost for orders under $25
Order amount - $0.00 – $14.99 = $6.99 S/H
Order amount - $15.00 – $24.99 = $7.99 S/H
Orders $25.00 and up = Free Shipping :-)
We do our best to make shipping affordable, convenient and easy to understand. We promise, we're not in the business of making money on shipping and just because shipping is free, doesn't mean it should take forever. We only pass on an amount to help cover a portion of the shipping fees charged to us from the shipping supplier. We understand how important it is for you to receive your order quickly and make every effort to do just that. Unfortunately, somethings like the weather and holidays are out of our control. If you feel your order is taking longer than usual, please be sure to check your email for any updates as we will pass along any information as it is available to us. We are always here to chat if you have any questions or concerns, feel free to contact us!
If you are not 100% satisfied with your purchase, you can return the unused product for a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. It must be unused and in the original packaging. Please email us at email@example.com to receive a RMA (return merchandise authorization) number. Returns will not be accepted without prior authorization.
Please allow 1 week for your return to be processed once it has been received at our warehouse. Once your return is received, inspected and approved, our customer service department will provide confirmation of your refund.
*Note: Returned products will be inspected by our returns department and if items are deemed altered, damaged or tampered with a processing fee will be tacked on. This is to ensure the integrity of our company and the products that we carry.
In the event that we make an error, return shipping will be covered by Brick and Mirror for the wrong merchandise.
If you are using a freight forwarder, please have the items inspected before shipping out of the country. Brick and Mirror Beauty is NOT responsible for any items re-shipped outside of the US.
Final Sale Products
For sanitary reasons, we are unable to accept returns for the following products:
- Nails: Nail Polish, Tweezers, Nippers, Clippers, and all other implements
- Hair: Brushes, Razors, Shears, and Hair Color Accessories
Skin: Makeup, Make-up Brushes, Eyelashes, Beauty Implements, and Hair Removal Accessories
*Tip: Be extra careful when selecting makeup colors
Electrical Appliance Returns
No return will be accepted without a return authorization number. Please contact us at firstname.lastname@example.org to receive proper authorization.
In order to keep our prices as low as possible our electrical appliance return and exchange policy is as follows:
Electrical appliances such as (Blow Dryers, Flat Irons, Curling Irons, Nail Machines, Electric Mirrors, etc.) can be exchanged for replacement or other merchandise within 30 days of purchase.
Brick and Mirror Beauty does not provide refunds on electrical appliances. Appliances are eligible for store credit in the form of a gift certificate, or exchange only within 30 days of purchase.
We guarantee all appliances for 30 days from the date of delivery. If your appliance becomes defective within 30 days of purchase, we will replace the appliance at no cost. After 30 days, all appliances are covered under the manufacturer's warranty. We will handle all communication with the manufacturer. Please contact us at email@example.com or call us at 973.602.9035 to discuss your options as each manufacturer has different policies. Brick and Mirror has great relationships with our distributors and manufacturers in most cases a replacement is easy to attain.
Brick and Mirror Beauty cultivates relationships with our brands and vendors, therefore we stand behind our products and assure you that they are all 100% authentic.
Our merchandising team strives to update pictures with the most current packaging from our brands. However, if you received a product that looks slightly different than our site pictures, we are in the process of updating the product picture.
To prevent fraud, frequent return requests are subject to review by Brick and Mirror Beauty. We reserve the right to deny purchases or refunds for any suspicious activity.